What is your cancellation policy?

We require a 72-hour notice for all cancellations, regardless of the reason. Our staff depend on their paychecks to support families and they need a full schedule to maximize their earnings. Last minute cancellations chip away at their earning potential and cause financial hardship for our staff. Cleanings canceled with less than a 72-hours notice will result in a cancellation fee. If the team arrives at your home and is not able to gain access, please be aware that you will be charged a lock-out fee equal to the cost of your cleaning. This fee must be paid in order for us to continue with your regular scheduled cleanings and is non-negotiable. Please refer to your service agreement with us for exact details. 

Our staff rarely take days off due to inclement weather. If your cleaning is scheduled to take place on a day after a snow storm, please plan ahead to make sure the driveway and walkways are accessible to our staff.  Cancellations caused by un-shoveled walkways or driveways will result in a lock-out fee.